Privacy Policy

Information we may collect

The information collected depends on how you interact with us and which services you request.

• Identity and contact details, such as name, age, sex, phone number, email address, and postal address.
• Booking and service details, including selected tests or packages, preferred location, appointment time, and home-collection instructions.
• Health and diagnostic information reasonably required to provide a requested test, prepare a report, or support clinical coordination.
• Payment and transaction details. Complete card, banking, or UPI credentials are handled by the relevant payment provider and are not intended to be stored by us.
• Messages, callback requests, feedback, complaints, and other communications with our team.
• Basic technical information such as browser type, device type, IP address, referring page, and website usage data where enabled.

How we use information

We use information only where reasonably connected to our services, operations, safety, or legal responsibilities.

• Confirm, schedule, reschedule, and manage diagnostic bookings or home sample collections.
• Verify patient details, process samples, perform requested services, and prepare or deliver reports.
• Provide preparation guidance, payment confirmation, service updates, and customer support.
• Maintain appropriate operational, billing, quality, safety, and audit records.
• Prevent misuse, investigate security concerns, improve our services, and meet applicable legal or regulatory requirements.
• Send promotional communication only where permitted; you may ask us to stop such communication at any time.

Health information and reports

Diagnostic information is sensitive. We use it to provide the requested service, generate reports, coordinate authorised delivery, respond to patient queries, and maintain records required for safe and accountable operations.

Please use accurate contact information and protect report links, messages, one-time passwords, and downloaded reports. If another person books on your behalf, that person should have your authority to share the required information.

When information may be shared

We do not sell personal or diagnostic information. Information may be shared only as reasonably necessary with:

• Authorised LabEdge staff, phlebotomists, pathologists, radiologists, clinicians, and operational teams involved in the requested service.
• Accredited referral laboratories, healthcare partners, couriers, technology providers, payment processors, messaging providers, and professional advisers supporting our operations.
• A doctor, caregiver, employer, institution, insurer, or other representative where you have authorised the disclosure or the service arrangement validly requires it.
• Government, regulatory, law-enforcement, or judicial authorities when disclosure is required or permitted by applicable law.
• A successor entity in a lawful business reorganisation, subject to appropriate confidentiality protections.

Cookies and website data

Our website may use essential cookies or similar technologies to maintain functionality, remember booking selections, improve performance, and understand general usage. Third-party services embedded on the site may apply their own privacy practices.

You can control non-essential cookies through available browser settings, although disabling some technologies may affect website features.

Security and retention

We apply reasonable administrative, physical, and technical measures intended to protect information from unauthorised access, alteration, disclosure, or loss. No website, transmission, or storage system can be guaranteed completely secure.

Information is retained only for as long as reasonably needed for the purpose collected, continuity of care, accounting, quality assurance, dispute resolution, fraud prevention, or applicable legal and regulatory obligations. It is then deleted, anonymised, or securely archived as appropriate.

Your choices and requests

Subject to identity verification and applicable requirements, you may contact us to:

• Ask what personal information we hold about you or request a copy where available.
• Correct or update inaccurate or incomplete personal details.
• Withdraw a consent or opt out of promotional communication.
• Request deletion of information that is no longer required, where retention is not otherwise necessary or required.
• Raise a concern about how your information has been handled.

Children, external links, and updates

A parent or lawful guardian should provide and manage information for a minor. We do not knowingly seek personal information from children for independent use of our services.

Links to external websites, maps, social networks, payment services, or messaging platforms are governed by those providers. Please review their policies before sharing information.

We may update this Privacy Policy as our services or requirements change. The latest version will appear on this page with its revised date.